Refund & Cancellation Policy

AJM DigiGold

Effective Date: July 27, 2026

AJM DigiGold ("AJM DigiGold", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Refund & Cancellation Policy applies to transactions made through the AJM DigiGold mobile application and website.

For more information about our services, please visit our website: Aiswarya Jewellers Mart

1. Cancellation Policy

Once a DigiGold purchase or transaction has been successfully confirmed and completed, customers cannot cancel the transaction

Customers are advised to review the transaction details, amount, and applicable information carefully before confirming the payment

AJM DigiGold does not accept cancellation requests for successfully completed DigiGold purchases

2. Refund Policy

AJM DigiGold does not provide refunds for successfully completed DigiGold purchases or transactions

Once the payment has been successfully processed and the corresponding DigiGold transaction has been confirmed, the transaction is considered final and cannot be cancelled or refunded, subject to applicable laws and regulatory requirements

3. Failed or Unsuccessful Transactions

If a customer's bank account or payment method is debited but the DigiGold transaction is not successfully completed due to a technical issue, payment failure, or other transaction-processing issue, the transaction will be verified through our system and the Canara Bank Payment Gateway

If the payment is confirmed as received but the corresponding DigiGold transaction has not been completed, the amount will be handled in accordance with the applicable payment gateway, banking, and transaction settlement process

The time taken for any applicable reversal or return of funds may depend on the bank, payment network, payment gateway, and other financial institutions involved in the transaction

4. Duplicate Payments

If a customer believes that they have been charged more than once for the same transaction, the customer may contact AJM DigiGold support

The transaction will be verified using our system records and payment gateway transaction details. Any confirmed duplicate payment will be handled in accordance with the applicable payment processing and banking procedures

5.Payment Disputes

For payment-related issues, customers should provide the following information to our support team:

  • Registered mobile numbe
  • Transaction ID / Order ID
  • Payment reference number, if available.
  • Transaction amount
  • Date and time of payment
  • Description of the issue

AJM DigiGold will verify the transaction and provide appropriate assistance based on the transaction status

6.Contact Us

For payment-related queries or transaction issues, customers may contact AJM DigiGold through the contact details provided on our website or mobile application

8. Policy Updates

AJM DigiGold reserves the right to modify this Refund & Cancellation Policy from time to time. Any updated policy will be published on our website and may also be made available through the AJM DigiGold mobile application